Total Quality Management (Anna University)

Brand: Technical
Product Code: TQM1
Availability: 50
Price: ₹170.00

By: V. S. BAGAD, V.S.Bagad
ISBN: 9789350382172
Edition: NA
Pages: 260

Introduction
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM - TQM framework - Contribution of deming, Juran and crosby - Barriers to TQM.


TQM Principles    
Leadership - Strategic quality planning, Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Employee involvement - Motivation, Empowerment, Team and teamwork, Recognition and reward, Performance appraisal - Continuous process  improvement - PDSA cycle, 5s, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier rating.


TQM Tools and Techniques I  
The seven traditional tools of quality - New management tools - Six-sigma : Concepts, Methodology, Applications to manufacturing, Service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.


TQM Tools and Techniques II
Quality circles - Quality function deployment (QFD) - Taguchi quality loss function - TPM - Concepts, Improvement needs - Cost of quality - Performance measures.


Quality Systems    
Need for ISO 9000 - ISO 9000-2000 quality system - Elements, Documentation, Quality auditing - QS 9000 - ISO 14000 - Concepts, Requirements and benefits - Case studies of TQM implementation in manufacturing and service sectors including IT.

 

 

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